#Zendesk whatsapp chatbot how to#

In the appropriate fields paste the ID and secret. Step five is to return to the channels page on SnatchBot and the Zendesk tab for your bot. Click the ‘Create API client’ button and you’ll get an ID and secret. Step four is to create an API client in your Zendesk account, using the API & SDKs tab and entering the redirect URL which you’ll find on the channels page of your chatbot by clicking on the Zendesk tab. From your Zendesk workspace navigate to the triggers option ( and configure it as you require. Step three is to create a trigger for that will cause your Zendesk chatbot to respond to a visitor event. Make sure you have clicked the checkbox Enable in Chat in the settings of all the relevant departments. To combine the use of the chatbot with live agents, create at least two agent departments in Zendesk, one for the chatbot and the other(s) for your human team members. You’ll need a subscription that meets the minimum requirements for a chatbot API, namely that you have Support Suite at Essential or higher and Chat (Enterprise). You will want to subscribe the chatbot to an appropriate ProPlan. It’s straightforward to do so with SnatchBot’s chatbot platform: ours is the easiest chatbot platform to use, as voted for by the independent G2 survey of chatbot builders. Step one of creating your Zendesk chatbot is to design the conversation experience and create your chatbot.

#Zendesk whatsapp chatbot how to#

How to add a chatbot to Zendesk in seven steps Now you can easily add our AI-driven chatbots, complete with NLP, to answer your Zendesk calls and by automating your responses, provide a 24/7 Zendesk answer bot.

The latest addition to our channels is Zendesk, the popular customer service platform with over 100,000 paying customers.

Our users would be able to place the same chatbot on all these channels as well as new ones as messaging patterns changed. Rather they would be genuinely omnichannel. And now creating a Zendesk chatbot couldn’t be easier: it is a matter of seven straightforward steps (with no coding required) thanks to SnatchBot’s omnichannel platform.Īt the very beginning of the SnatchBot journey we made an important decision: that our chatbots were not going to be focused on any one channel, whether Facebook Messenger, WhatsApp, Telegram, LINE, Viber, etc. Zendesk Chatbot: all you need to know to create your ownĪ Zendesk chatbot is a very useful tool for automating conversations and making massive savings on the provision of Zendesk customer support or other conversational services.